At Eyes On We, we stand behind our products and want you to have a great experience. While we cannot accept returns for non-defective items, we do offer refunds or replacements for products that arrive damaged, defective, or incorrect.

Refund Eligibility

You may request a refund or replacement within 14 days of receiving your order if:

• Your drone arrived defective or damaged.
• You received the wrong item.

To process your request, please contact our support team with:

1. Your order number.
2. A description of the issue.
3. Clear photos or a video showing the problem.

Once we review your request, we will determine if a refund or replacement is the best solution. If approved for a refund, the amount will be issued back to your original payment method within 5–7 business days.

Non-Returnable Items

• Drones that have been used, damaged by the customer, or modified are not eligible for refunds.
• Change-of-mind returns are not accepted due to the nature of our shipping process.

Need Help?

We’re here to help! If you have any questions, our support team is ready to assist. Contact us, and we’ll work to find the best solution for you.